Frequently Asked Questions
Everything you need to know about shopping with Marlo Kids Worldwide.
Does Marlo Kids offer worldwide shipping?
Yes, we ship to most countries globally. Standard and express shipping options are available at checkout, with free standard shipping on orders over a specific threshold depending on your location.
How do I determine the correct size for my child?
We provide a comprehensive size guide on each product page. Our garments generally run true to age; however, if your child is between sizes, we recommend sizing up to ensure a comfortable fit and longer wear.
What is your return and exchange policy?
We offer a 30-day return window for all full-priced items in original, unworn condition with tags attached. Please note that for hygiene reasons, swimwear and hair accessories cannot be returned unless faulty.
How should I care for my Marlo Kids garments?
To maintain the quality of our delicate fabrics and intricate laces, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry in the shade and avoid tumble drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Klarna for eligible regions.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.